Hervey Bay support hub
Local aged care, disability and community support resources in one place.
Helpful links, practical guides and local information for older people, NDIS participants, people with disability, carers and families across Hervey Bay and the Fraser Coast.
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Find the right help faster.
Use these local resources to plan support, stay connected and know who to call when you need guidance.
Local support contacts from the Fraser Coast community sheets.
These extra contacts have been added from the local emergency relief, seniors support and hotline sheets supplied to Motion Caring. For life-threatening emergencies, use the emergency numbers on the Useful Numbers page.
Emergency relief, food and essentials
- Hervey Bay Neighbourhood Centre: (07) 4194 3000
- We Care 2: 4124 0913
- Torquay Lounge Kindness Works: 4124 7200
- Fraser Coast Baptist Church: 4128 4014
- Drug Arm Street Outreach: 1300 656 800
- Salvation Army Hervey Bay: 3001 6288
- Salvation Army Maryborough: 4121 3643
- St Vincent de Paul: 1800 846 643 or 4338 5850
- The Foodbasket: 0411 673 683
Housing, crisis accommodation and financial help
- Homeless Hotline: 1800 474 753
- Centacare Fraser Coast: 3324 3800
- Community Housing CHL: 4120 0900 or 1300 245 468
- Regional Housing Limited: 1300 642 123
- Department of Housing Maryborough: 4324 8600
- Good Hope Men's Shelter: 4123 1845
- Door 42 Pialba: 4125 5798
- Good Shepherd financial assistance: 1300 645 478
- Financial Counselling Australia: 1800 007 007
- Each Financial Counselling and Support: 1300 003 224
- NILS loans: 13 64 57
- Bond loans: 1300 650 282
Crisis, mental health and family support
- 1800RESPECT: 1800 737 732
- 13YARN: 13 92 76
- Alcohol and Drug Information Service: 1800 177 833
- Beyond Blue: 1300 224 636
- Head to Health / Better Connect: 1800 595 212
- Domestic Violence Helpline: 1800 811 811
- Kids Helpline: 1800 551 800
- MensLine Australia: 1300 789 978
- Men's Referral Service: 1300 766 491
- Mental Health Line Queensland: 1300 642 255
- Gambling Help Queensland: 1800 858 858
- StandBy Support After Suicide: 1300 727 247
- Suicide Call Back Service: 1300 659 467
- SANE Australia: 1800 187 263
- Statewide Sexual Assault Helpline: 1800 010 120
Carers, parents and community connection
- Family Child Connect: 13 32 64
- Family Drug Support: 1300 368 186
- AL-ANON Family Groups: 1300 252 666
- PANDA perinatal anxiety and depression: 1300 726 306
- Parentline: 1300 30 1300
- Seniors Enquiry Line: 1300 135 500
- Carers Queensland: 1300 747 636
- HBNC Nostalgia Lounge: 4194 3070
- Fraser Coast Dementia Alliance and Forget Me Not Community Singing Group: 4194 2441
Disability, advocacy, legal and tenancy help
- Queenslanders with Disability Network: 1300 363 783
- Aged and Disability Advocacy Australia: 1800 818 338
- Wide Bay Burnett Community Legal Service: 4194 2663
- Senior Legal and Support Service: 4124 6863
- QSTARS tenancy advice: 1300 744 263
- QCAT: 1300 753 228
- Residential Tenancies Authority: 1300 366 311
- Office of the Health Ombudsman: 133 646
- TASC Legal and Social Justice Services: 4616 9700
- Queensland Advocacy for Inclusion: 1300 130 582
Health, dementia and cancer supports
- Hervey Bay Hospital: 4325 6666
- Headspace: 1800 650 890
- Hello Home Doctor: 134 100
- Autism Connect: 1800 308 699
- Butterfly Foundation: 1800 334 673
- Parkinson's Queensland: 1800 644 189
- Dementia Australia National Helpline: 1800 100 500
- Alzheimer's Queensland Helpline: 1800 639 331
- Advance Care Planning Australia: 1300 208 582
- Palliative Care Queensland: 3842 3242
- Strokeline: 1800 787 653
- Cancer Council Queensland: 13 11 20
- Bowel Cancer Australia: 1800 727 336
- Prostate Cancer Foundation: 1800 257 600
- Leukaemia Foundation: 1800 620 420
Transport and practical local access
- St John's transport: 1300 785 646
- Health Cab and Co bus: 0433 561 208
- Meals on Wheels Hervey Bay: 4128 1334
- Hervey Bay Library: 4197 4220
- Wide Bay Transit: 4121 3719
- Translink: 13 12 30
- Angel Flight: 3620 8300 or 1300 726 567
Helpful questions people often search for.
How do I start with My Aged Care?
Call My Aged Care, ask for an assessment, explain what is becoming difficult at home, and keep notes about falls, mobility, showering, cleaning, shopping, meals, appointments and social isolation.
Can NDIS support help with community access?
Many NDIS plans include support for community participation, appointments, shopping, social activities and skill-building. The exact support depends on the person's goals and funded categories.
What local activities suit seniors or people with disability?
Good options can include gentle beach visits, markets, library activities, concerts, craft groups, bowling, mini golf, accessible parks, cafes and supported community events.
When should a family ask for more support?
It may be time to ask when daily routines are becoming unsafe, appointments are being missed, the person is isolated, carers are exhausted, or personal care and home tasks are becoming too much.
Simple planning prompts.
Before calling My Aged Care
- Write down what tasks are becoming difficult.
- List recent falls, hospital visits or safety worries.
- Have Medicare details ready if available.
- Ask about assessment timeframes and urgent needs.
Before choosing NDIS support
- Check the participant's goals and funded supports.
- Think about preferred days, times and routines.
- List transport, personal care or community access needs.
- Ask how communication with family or coordinators works.
For safer community outings
- Check mobility, parking, toilets and shade.
- Plan rest breaks and backup options.
- Bring medication, water and emergency contacts.
- Choose activities that match energy and comfort.
Need support around Hervey Bay?
Motion Caring can help with aged care support, NDIS support, community access, shopping, appointments, companionship and practical help at home.
Contact Stewart on 0422 931 681, Nini on 0498 330 815, or email motioncaring@gmail.com.