How do I start with My Aged Care?
Call My Aged Care, ask for an assessment, explain what is becoming difficult at home, and keep notes about falls, mobility, showering, cleaning, shopping, meals, appointments and social isolation.
Hervey Bay support hub
Local aged care, disability and community support resources in one place.
Helpful links, practical guides and local information for older people, NDIS participants, people with disability, carers and families across Hervey Bay and the Fraser Coast.
Start here
Find the right help faster.
Use these local resources to plan support, stay connected and know who to call when you need guidance.
Useful numbers
Government and emergency contacts
NDIS, My Aged Care, DVA, Lifeline, SES, Policelink, advocacy and complaint contacts.
What's on Accessible local activitiesCommunity events, outings and activity ideas for older people and people with disability.
News and guides Plain-English care updatesNDIS, My Aged Care, dementia and support information written for local families.
Popular local topics
Helpful questions people often search for.
Can NDIS support help with community access?
Many NDIS plans include support for community participation, appointments, shopping, social activities and skill-building. The exact support depends on the person's goals and funded categories.
What local activities suit seniors or people with disability?
Good options can include gentle beach visits, markets, library activities, concerts, craft groups, bowling, mini golf, accessible parks, cafes and supported community events.
When should a family ask for more support?
It may be time to ask when daily routines are becoming unsafe, appointments are being missed, the person is isolated, carers are exhausted, or personal care and home tasks are becoming too much.
Quick checklists
Simple planning prompts.
These are easy conversation starters for families thinking about care at home or community support.
Before calling My Aged Care
- Write down what tasks are becoming difficult.
- List recent falls, hospital visits or safety worries.
- Have Medicare details ready if available.
- Ask about assessment timeframes and urgent needs.
Before choosing NDIS support
- Check the participant's goals and funded supports.
- Think about preferred days, times and routines.
- List transport, personal care or community access needs.
- Ask how communication with family or coordinators works.
For safer community outings
- Check mobility, parking, toilets and shade.
- Plan rest breaks and backup options.
- Bring medication, water and emergency contacts.
- Choose activities that match energy and comfort.
Local help
Need support around Hervey Bay?
Motion Caring can help with aged care support, NDIS support, community access, shopping, appointments, companionship and practical help at home.