Government and emergency support contacts.

Emergency and crisis support

• Triple Zero: 000 for police, fire or ambulance emergencies.
• Emergency relay for TTY users: 106 through the National Relay Service.
• Queensland SES: 132 500 for non-life-threatening flood and storm emergency assistance.
• Policelink Queensland: 131 444 for non-urgent police matters.
• Poisons Information Centre: 13 11 26 for poisoning advice, 24 hours a day.
• 13 HEALTH Queensland: 13 43 25 84 for confidential health advice from a registered nurse.
• Lifeline: 13 11 14 for crisis support. SMS 0477 13 11 14 or use Lifeline crisis chat.

NDIS and disability support

• NDIS participants: 1800 800 110.
• NDIS First Nations Connect: 1800 411 640.
• NDIS providers: 1300 311 675.
• NDIS Quality and Safeguards Commission: 1800 035 544 for complaints or concerns about NDIS providers or workers.

Aged care and older person support

• My Aged Care: 1800 200 422 for aged care assessments, referrals and information.
• Carer Gateway: 1800 422 737 for carers seeking support and respite information.
• Older Persons Advocacy Network: 1800 700 600 for free, confidential aged care advocacy.
• Aged Care Quality and Safety Commission: 1800 951 822 for aged care complaints and feedback.
• Queensland Elder Abuse Helpline: 1300 651 192 for free, confidential information and referrals.

DVA and veteran support

• Department of Veterans' Affairs: 1800 VETERAN (1800 838 372) for DVA general enquiries.
• Open Arms Veterans & Families Counselling: 1800 011 046 for free, confidential 24/7 counselling for veterans and families.

Language, hearing and communication support

• Translating and Interpreting Service: 131 450. Ask the interpreter to call the service you need.
• National Relay Service Speak and Listen: 1800 555 727.
• National Relay Service TTY: 1800 555 677.

When to use which number

• Use 000 when someone is seriously injured, in immediate danger, or needs urgent police, fire or ambulance help.
• Use 132 500 for Queensland SES help during storm or flood events where the situation is not life-threatening.
• Use 1800 800 110 for NDIS participant enquiries and access questions.
• Use 1800 200 422 for My Aged Care assessments and government-funded aged care support.
• Use 1800 VETERAN for DVA matters, and 1800 011 046 for veteran and family counselling.

Official sources

• Australian Government Triple Zero information
• NDIS contact page
• My Aged Care contact page
• DVA contact page
• Open Arms Veterans & Families Counselling
• Queensland SES
• Queensland Policelink
• Queensland Poisons Information Centre
• Lifeline Australia